ALL RETURNS OR EXCHANGES

At Smoke Hut, we want to provide you with the best possible service. In the unlikely event that you wish to return your product, you may contact us via phone (917) 578-6100 or email (smokehutny@gmail.com) within 24 hours of receiving your order and request a refund or exchange.

RETURN OR EXCHANGE REQUEST BY CUSTOMER

To ensure that we continue to provide the best possible product quality, all returned products must be unopened, unused, and contained in their original packaging with the heat seal intact. Shipping costs to return products are the responsibility of the customer (with the exception of products shipped in error by Smoke Hut. Once we have received the returned product and ensured that it remains as originally packaged, a refund or exchange, minus the cost of shipping, will be issued within 24-48 hours.

ORDER OR PRODUCT SHIPPED IN ERROR

Smoke Hut wants to ensure that you are happy with your order. If you received a product or order in error, please contact us within 24 hours and we will make it right. All returned products must be unopened, unused, and contained in their original packaging with the heat seal intact. Smoke Hut will either assume the costs for the return of said product via USPS Priority in order to issue a refund or simply ship out the correct product in the direction of the customer. All shipping costs to replace or return a product sent in error by Smoke Hut.

ERROR BY THIRD PARTY SHIPPER (USPS, FEDEX, UPS)

Smoke Hut packages every order to withstand the beating that can be applied when shipping a product long distances. We make every effort to get your product to you quickly, by the manner which you select at check-out and without issue but we are unable to control problems that may arise from USPS or UPS. We cannot assume responsibility for a product that is damaged in transit or delayed by the shipping carrier. All orders are tracked and in the event that we show your order was never delivered, we will make every effort to assist you in locating the “lost” order.

IMPORTANT NOTE

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.